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Business Data API: Trustpilot Overview

This API currently provides business reviews and business details publicly shared on Trustpilot.

Using Trustpilot Search, you can find businesses listed on the Trustpilot platform that are relevant to a specific keyword.

Using Trustpilot Reviews, you can obtain feedback data on any businesses listed on the Trustpilot platform. You will get review count, time of submission, rating details, review content, images published by the reviewer, reviewer profile information, and more.

Setting a task

 
Trustpilot Search

The returned results are specific to the keyword specified in the keyword field of the Task POST array.

Note: in order to receive a list of business entities listed on the Trustpilot platform, the keyword you specify should indicate a business category (e.g., "keyword": "restaurant") or company name ("keyword": "taco bell").

Trustpilot Reviews

The returned results are specific to the business entity specified in the domain field of the Task POST array.

Note: in order to receive Trustpilot reviews, the domain you specify must identify the existing business entity on Trustpilot.

The domain parameter can be found on the Trustpilot website as a part of the URL pointing to the specific business entity. For example, here is the URL of The Pearl Source on Trustpilot:

https://www.trustpilot.com/review/www.thepearlsource.com

The domain of this entity is www.thepearlsource.com

We emulate set parameters with the highest accuracy so that the results you receive will match the actual search results for the specified parameters at the time of task setting. You can always check the returned results by accessing the check_url in the Incognito mode to make sure the received data is entirely relevant. Note that user preferences, search history, and other personalized search factors are ignored by our system and thus would not be reflected on the returned results.

Methods

 
All Business Data API endpoints support the Standard method of data retrieval. It requires making separate POST and GET requests. Using this method, you can retrieve the results after our system collects them.

Alternatively, you can specify pingback_url or postback_url when setting a task, and we will notify you on completion of tasks or send them to you respectively.

If you do not specify pingback_url or postback_url, you can receive the list of id for all completed tasks using the ‘Tasks Ready’ endpoint. It is designed to provide you with the list of completed tasks, which haven’t been collected yet. Then, you can retrieve the results using the ‘Task GET’ endpoint.

You can send up to 2000 API calls per minute, with each POST call containing no more than 100 tasks. Contact us if you would like to raise the limit.

Priorities and cost

 
Business Data API has two different priorities that stand for the relative speed of task execution and have different prices:

1. Normal priority;
2. High priority.

The cost can be calculated on the Pricing page. You can check your spending in your account dashboard or by making a separate call to the User Data endpoint